Thinking on how teams communicate.
Behavioral science, workplace communication, and the gap between how we send messages and how people receive them, from Dr. Janine Stichter and the Klearcomm team.
All articles
Why AI Note-Takers Are Changing What Gets Said in the Room
The pitch for AI note-takers is a good one. Stop scribbling. Stop half-listening while you type. Let the tool catch every word so you can actually be present. And the…
The Async Assumption That’s Quietly Breaking Teams
Async is having a moment, and mostly for good reason. A thread instead of a meeting. A Loom instead of a live walkthrough. A standup update you can write whenever it…
When the AI Says It Better Than You Do
More people are quietly running their messages through AI before they hit send. Smoothing the tone. Softening a no. Tightening up a hard conversation before they have to…
Why Remote and Hybrid Teams Feel the Communication Gap Faster
When a message starts to go sideways in person, you usually catch it in real time. A furrowed brow. A pause that runs a beat too long. Someone’s posture shifting. You…
The Feedback Paradox: Why Direct Feedback Often Backfires on the People Who Need It Most
Be direct. Be clear. Don’t sugarcoat it. It’s the most common feedback advice there is, and for plenty of people it works beautifully.
The Hidden Tax of “Fixing It in the Meeting”
Something stalls on a team, and the first instinct is almost always the same. Put a meeting on the calendar. Get everyone in a room and talk it through.
“Let’s Revisit This Next Week”: What One Sentence Reveals About How Your Brain Fills in the Blanks
Read this sentence and notice your first reaction: “Let’s revisit this next week.”
The $1.2 Trillion Blind Spot: Why Lean Organizations Keep Producing Communication Waste
There’s a paradox playing out in nearly every organization I work with, and it stops me every time I see it.
When Communication Problems Become “People Problems”: The Quiet Reframe That Breaks Teams
There is a specific moment in the life of a team breakdown that I’ve come to recognize almost on sight. It rarely shows up in performance reviews. It doesn’t appear in…
Using Communication Intelligence to Improve Prospecting
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The Cost of Miscommunication
I keep seeing the same paradox in the organizations I work with, and it stops me every time.
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Klearcomm Impact on Sales Process
Enhance interpersonal communication by aligning messaging with personality, behavior, and motivation patterns. We translate behavioral intelligence into practical…
The Hidden Cost of Inefficient Communication
How unclear messages, missed cues, and misalignment silently sabotage performance—and what to do about it.